Faqs
Subscription Info 💌
When do I get my letter?
The Koze Post typically ships during the first week of the month following the one you joined—but depending on timing and availability, I may send out two batches.
If you join early in the month (days 1–15), your letter may be included in the first batch, which ships around the middle of the current month.
All other orders will be included in the second batch, shipping during the first week of the following month.
For U.S. members, delivery typically takes 3–8 business days.
For International members, delivery can take 2–6 weeks.
The cutoff to receive that month’s Koze Post is the last day of the month.
If you sign up on the last day, your first letter will arrive the following month.
For example, if you join on March 14, your letter may ship in mid-March (first batch) or during the first week of April (second batch), depending on availability.
For the latest shop updates and notices, you can find them at the top of the homepage ☁️Subscriptions automatically renew every 30 days from your initial purchase.
You can pause or cancel your subscription anytime through the customer portal.
Where do you ship? 🌍
Koze Post ships within the U.S. and internationally (excluding locations restricted by USPS).
All mail is sent via snail mail (a stamped envelope) to keep things affordable—so tracking is not included. Shipping is included in the price.
Delivery times may vary due to holidays, customs, or local postal service delays.
Need to cancel or update your address?
Any changes to your shipping address must be made through the customer portal under your subscription profile. Click here to access your account.
What if I didn’t get my letter? 💌
If your Koze Post doesn’t arrive, please email us at hello@kozestars.com and we will make it right, either by sending a new letter or offering a refund for that month.